DC Customer Service Coordinator
Serve as Client contact and interface regarding day to day transactions of importing goods to Client factories and the Distribution of finish goods to client. Collaborate with Offshore’s import/export specialists and provide input in determining daily activity.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Receive, organize, prioritize, and process information pertaining to goods manifested (through supplier or Client packing lists) for shipping to Client’s factories in Mexico. Ensure delivery of consolidated packing list to Offshore’s import/export specialist.
Interface with Client’s operating system.
On-site key contact for Consolidation Warehouse Team Member.
Work closely with ILS Accounting department to assure consolidation warehouse billing.
Provide Customer Service to ILS Clients.
Understand the commitments, expectations, and accountability between ILS and Clients in terms of moving goods to Client factories in Mexico.
Understand the pertinent ISO policies, procedures, work instructions and forms.
Respond quickly to Client’s questions and requests for information.
Answer all incoming telephone calls within the department.
Maintain communication records (in writing and/or on computer) as deemed necessary for future trace-ability
Meet regularly with Department Lead to exchange ideas for improving service, learn new material and disseminate company policies.
Assist in the development of pertinent procedures. Immediately communicate with the Customer Service Manager of any issues that could affect the Client service level. Interact with Clients, Client Factory Personnel in Mexico, Mexico freight carriers, ILS affiliate companies (Offshore, MTK), Mexican Custom Brokers, U.S. Custom Brokers, and Offshore’s Import/Export Specialists.
Distribution Center Coordinators and or Lead back-up.
Use the Quality Portal to enter and answer observations, feedback and corrective action requests
Enter "Preventive Actions" into the Quality Portal
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have 1-3 years of experience working with customers to help resolve problems, improve understanding, be responsive, answer questions, listen to and understand their concerns and requirements.
- Must be able to communicate professionally, clearly and concisely, orally and in writing, in both English and Spanish.
- Must be familiar with ISO 9001:2008